Shipping policy

WYN SHIPPING POLICY

 

1. Shipping Overview: 

We are delighted to offer shipping services for our valued customers. Our shipping policy outlines our shipping process, costs, delivery times, and other essential information. Please take a moment to review this policy to ensure a smooth shopping experience.

 

2. Shipping Regions: 

We currently offer shipping within South Africa and internationally to countries where wine exports are allowed. Unfortunately, we are unable to deliver to P.O. boxes.

 

3. Shipping Carriers: 

We utilize reputable and experienced shipping carriers to ensure the safe and timely delivery.

 

4. Order Processing Time: 

Once your order is successfully placed and payment is confirmed, our team will process and pack your items within 1 business day based on availability. When we have to order products in, we’ll notify you and will ship as soon as the products have arrived at our shop. Please note that orders placed after 12 p.m. will be processed the following business day.

 

5. Shipping Timeframes: 

The estimated delivery timeframes are as follows for shipment within South Africa.

●      Standard Shipping: 3 to 5 business days

●      Expedited Shipping: 1 to 2 business days

Please note that these timeframes are approximate and may vary based on factors such as carrier delays, weather conditions, and order volume.

International orders will be confirmed depending on the destination.

 

6. Shipping Costs: 

Shipping costs are calculated based on the destination, weight, and dimensions of your order. Occasionally, we may offer free shipping promotions for orders that meet certain criteria. Shipping to remote or outlying areas will result in extra charges determined by the courier’s fees.

 

7. Tracking Information: 

Once your order is shipped, you will receive a confirmation email containing tracking information. This will allow you to monitor the status of your package as it makes its way to your doorstep.

 

8. Adult Signature Requirement: 

Due to the nature of our products, all orders containing alcoholic beverages require an adult (18 years of age or older) signature upon delivery. The carrier will verify the recipient’s age and will not deliver the package to anyone underage.

 

9. Shipping Damage or Issues: 

In the rare event that your order arrives damaged or with any issues, please contact our customer service team within 1 day of receiving the package. We will work diligently to resolve the matter and ensure your satisfaction.

 

10. Contact Information: 

If you have any questions or concerns regarding our shipping policy or your specific order, please don’t hesitate to contact our customer service team at +27 21 300 0101 or 076 971 5301 after hours. We’re here to assist you.

 

Please note that this policy is subject to change without prior notice. It’s recommended to review this policy each time you make a purchase to stay informed about any updates. Thank you for choosing WYN for your wine-shopping needs. Cheers!